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Be Safe Online

Learn to protect yourself from Identity Theft. Primebank can help. Read through the information below or click on the video to the right to learn more.

Your identity is one of the most valuable things you own. It’s important to keep your identity from being stolen by someone who can potentially harm your good name and financial well-being. Identity theft occurs when someone uses your name, address, Social Security Number, credit card, financial account numbers, passwords, and other personal information without your knowledge to commit fraud or other crimes. While the words may sound like a foreign language -- Phishing, Pharming, Vishing, Spyware, Dumpster Diving — they are actually techniques used by thieves to put your identity and finances at risk, and their attacks grow more frequent and sophisticated every year. Identity theft is the fastest growing crime in the United States. According to US Department of Justice statistics, it’s now passing drug trafficking as the number one crime in America.

How to protect your identity

The simple fact is you can protect yourself against most forms of identity theft. The first step is education. To make it easier to understand, we’ve divided identity theft into the five “Danger Zones.” Take a few moments to view the Enhanced Security Video to learn about the steps you can take to avoid being a victim.

What is Enhanced Business Security?

Enhanced Business Security is our Log In authentication system for Online Banking. It utilizes multiple layers of security to ensure that your accounts and information remain secure. Enhanced Business Security protects you from fraud and identity theft by preventing unauthorized access to your accounts.

How do I enroll?

Enhanced Business Security is very easy to use, and there is no software to install. Just follow the instructions to enroll and learn about Enhanced Business Security log-in procedures.

How does Enhanced Business Security work?

The system uses multiple layers of security ensuring unauthorized users cannot gain access to your accounts. We do this by verifying three important criteria:

1. Your Log In Credentials - Access ID and Password must match with our system records or access is refused.
2. Your Device - We check the device you are using – whether it’s your computer, mobile phone, or tablet. If we don’t recognize the device, we may ask you to answer a security challenge question to insure your identity.
3. Your Location - If access is being requested from an unusual geographic location, we may ask you to answer one of your security challenge questions before giving you access.

When you are logging in, our Extended Validation Certificate will display as a "green bar" in your browser address bar. You can always enter your credentials with the assurance that if your browser address bar is green, your connection is safe. It is a known and trusted way to verify the authenticity of a website.

Safeguarding sensitive data in your files and on your computers is just plain good business. After all, if that information falls into the wrong hands, it can lead to fraud or identity theft. A sound data security plan is built on five key principles:

1. Take stock. Know what personal and business information you have in your files and on your computers.
2. Scale down. Keep only what you need for your personal or business use.
3. Lock it. Protect the information in your care.
4. Pitch it. Properly dispose of what you no longer need.
5. Plan ahead. Create a plan to respond to security incidents.

Ways to protect your mobile device:

  • Contact us immediately if you change your mobile phone number or lose your device at 877-541-6218.
  • Use the passcode lock on your device.
  • Log out completely when using an online app or your pc.
  • Protect your device from viruses and malicious software or malware just like you do your computer by installing mobile security software.
  • Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions”.
  • Download the updates for your devices and apps.
  • Avoid storing sensitive information like passwords, account numbers, and social security numbers on your device.
  • Be aware of shoulder surfers. The most basic form of information theft is observation.
  • Wipe your device before you donate, sell, or trade it using specialized software or using the manufacture’s recommended procedures.
  • Watch out for public Wi-Fi. Public connections are not very secure, so do not perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switch to your mobile network.
  • Report any suspected fraud to us immediately by calling 877-541-6218 or emailing us at
  • Please know that if we contact you, we will never ask for your account number or tax ID information. You should never give this information to anyone who contacts you.

Below are links to government websites and resources concerning online identity theft and steps you can take to protect yourself online.

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